Order Processing, Payment Methods & Shipping Info
- How long will it take for my order to arrive?
- What countries do you ship to?
- How much will shipping cost?
- Will I have to pay duties, taxes or brokerage fees on my purchase?
- Do I have to sign for my package (i.e. do I have to be home)?
- Is my package insured?
- What forms of payment do you accept?
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Personalization
- Can I personalize the wrappers? If so, how much does it cost?
- Can I add a photo to my wrapper? If so, how much does it cost?
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Privacy
- Is my personal information secure when I pay online?
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Product Information
- Will I see a sample of the wrapper before it is printed/shipped?
- What type of paper do you use to produce your wrappers?
- Are the candies/chocolates removed from their original packaging and
then wrapped in your wrappers?
- Can I purchase wrappers only?
- Are the wrappers easy to apply? What do I need to apply the wrappers
myself?
- If chocolates are being shipped in warmer weather, how can you guarantee
that they will arrive without melting?
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Pricing
- How much do your wrappers/labels/stickers cost?
- Do you offer quantity discounts?
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Product Line, Wrapper Designs & Samples
- Can I get a sample of your products prior to placing my order?
- What types of products do you offer wrappers for?
- Where can I view your wrapper designs?
- What if I don’t find a design that I like?
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Contact Information
- How can I contact you if I have a question?
- What are your hours of operation?
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Troubleshooting
- I am having trouble making a purchase. How can I ensure cookies are
enabled?
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Order Processing, Payment Methods & Shipping Rates/Times |
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- How long will it take for my order to arrive?
Perfect Wrappers Inc. will email you a wrapper preview within 24 hours
of receiving your order, at which time you can review your wrapper(s) and request
any modifications – modification requests must be submitted to info@perfectwrappers.com
within 24 hrs of receiving your wrapper preview, otherwise we will go ahead and process the order. If no modifications are requested,
your order will be shipped. Shipping times will vary based on your shipping selection (e.g. regular, expedited, etc.). Shipping time estimates will be provided during the checkout process.
In any case, it is highly recommended that you leave ample time to receive your package.
You will receive a notice once the order has been shipped which will confirm the expected delivery date.
- What countries do you ship to?
We ship to every country, however there are some restrictions. Perfect Wrappers
Inc. currently does not ship to P.O. Boxes or APO/FPO addresses.
- How much will shipping cost?
Shipping costs are dependent on the destination as well as the shipping method selected
(i.e. priority mail, regular mail, etc.). Please refer to our Shipping page for
additional details or add products to cart and proceed with checkout process to receive a shipping quote (you will not have to finalize the order).
- Will I have to pay duties, taxes or brokerage fees on my purchase?
All orders are shipped from our Canadian office. Orders shipped within Canada are
subject to applicable taxes (i.e. GST/HST). If your order is shipped to a US or
International shipping address, you may be required to pay duties and taxes and/or
brokerage fees when your package clears the border. These charges are not governed
by Perfect Wrappers Inc. and are not included in your order total. Rather, the fees
are brokered by Canada Post and will be due directly to Canada Post when you receive
your package.
- Do I have to sign for my package (i.e. do I have to be home)?
No, a signature is not required. However it is strongly recommended that someone
is home to receive any packages containing chocolates or lip balm – especially during
the warmer temperature! When you complete the checkout process, an estimated arrival
date will be provided to help you better plan for the delivery date.
- Is my package insured?
Insurance may be available, depending on your shipping method selected. Generally, all
packages shipped via Priority Mail are insured. If this is an option that you would like for your order,
please let us know (either through an email, or in the "Other Instructions" section of your online order form).
- What forms of payment do you accept?
We accept VISA, MasterCard, American Express, Discover, echecks, Bank Transfers
and PayPal balances
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- Can I personalize the wrappers? If so, how much does it cost?
Here at Perfect Wrappers, we encourage you to personalize your wrappers! We know
that these wrappers will be part of a special event, therefore we want to make the
wrappers as perfect as possible. Personalization is easy and FREE! Once you have
selected the wrapper that you would like to order, you will be redirected to a screen
in which you will have the option of including your own special message. Depending
on the wrapper that you select, you may be allowed 1 or more lines of your own special
message.
- Can I add a photo to my wrappers? If so, how much does it cost?
Yes, you can add your photo to any wrapper! If there is no photo placeholder in
the wrapper sample but you would like to have a photo included, send us your photo
and the design team at Perfect Wrappers Inc. will determine how to best incorporate
it. Including your photo on a wrapper is easy and FREE! Once you have selected the
wrapper that you would like to order, you will be redirected to a screen in which
you will be able to upload your photo. Photos must be uploaded as .bmp or .jpeg
formats and the file size must not exceed 2MB. Upon receiving your image, our creative
team will enhance the photo as required (cropping, adjusting brightness, etc.).
In all cases, a proof will be sent to you to ensure you approve of the final product (any additional changes you would like made to the design must be sent to us within 24 hrs of receiving the proof).
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- Is my personal information secure when I pay online?
Absolutely! All non-financial information (i.e. name, address, email, phone number,
etc.) is stored in our company’s secure database and the information is accessible
only by employees of Perfect Wrappers Inc. On the other hand, all financial information
(i.e. credit card number, etc.) is handled directly by PayPal / 2Checkout (Perfect
Wrappers will never have access to your financial information). For additional information
on how your customer information is protected, refer to: https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/securitycenter/buy/Privacy-outside
and https://www.2checkout.com/documentation/privacy.htm
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- Will I see a sample of the wrapper before my order is printed/shipped?
Of course! Once you have placed your order, we will design your wrapper and email
you a proof within 24 hrs. At that time, you can review the proof and
contact us at info@perfectwrappers.com to inform us of any additional changes - you must contact us within 24hrs of receiving the proof.
- What type of materials do you use to produce your wrappers?
Perfect Wrappers Inc. only uses premium paper, labels and printing to produce outstanding
wrappers with vivid and crisp graphics. If you would like to see our high quality
wrappers for yourself prior to placing an order, refer to the Request Sample page
for details.
- Are the candies/chocolates removed from their original packaging
and then wrapped in your wrappers?
No. For hygienic purposes, all candies/chocolates remain in their original packaging
. Our wrappers are placed overtop the original packaging.
- Can I purchase wrappers only?
Yes. For a majority of our products, you have the option of ordering the wrappers
only. Keep in mind that when ordering wrappers only, your shipping costs are greatly
reduced!
- Are the wrappers easy to apply? What do I need to apply the wrappers
myself?
Yes, the wrappers are easy and fun to apply! You will receive easy to follow instructions
on how to apply the wrappers to get professional looking results. Once you have
placed your order, we will supply you with everything needed to apply the wrappers
(e.g. instructions & glue stick)
- If my chocolates are being shipped in warmer weather, how can you
guarantee that they will arrive without melting?
All chocolates are shipped from our Canadian office, therefore due to Canadian weather
conditions, shipments taking place between the months of May – October require insulated
packaging, and as such, will automatically be added to your purchase. The ‘insulated
packaging’ option is usually a small cost, however it is directionally proportional
to the size of your order & type of products ordered (i.e. 100 regular size chocolate
bars will require more insulation than 50 Hershey Kisses). If you are ordering chocolate
products outside the months of May – October and you live in a warm climate location,
please note that it is your responsibility to add insulated packaging to your order
(the option will be available during the checkout process). Perfect Wrappers Inc.
cannot possibly predict the temperature in every location that we ship to, therefore
we leave this to the discretion of our clients and as such, we will not be held
liable for any melted chocolate packages that do not include proper insulation outside the months of May - October.
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- How much do your wrappers/labels/stickers cost?
Please refer to our Pricing page for details.
- Do you offer quantity discounts?
Yes we do! Please refer to our Pricing page for additional
information. Remember – the more you buy, the more you save!
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Product Line, Wrapper Designs & Samples |
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- Can I get a sample of your products prior to placing my order?
Absolutely! Please refer to our Request Sample
page for more details on how to get samples.
- What types of products do you offer wrappers for?
We offer a variety of products. Please refer to our Products
page for a listing of our products.
- Where can I view your wrapper designs?
We offer a variety of wrapper designs. From the Products
page, select any product that you would like to find out more about. Click the desired
product and you will be redirected to a Products Description page containing a ‘view
designs’ link. Click the link to be presented with all designs for that product.
- What if I don’t find a design that I like?
Although we are confident that you will find a design that you’ll love, we have
an alternative solution just in case you don’t. Our design team will create a custom wrapper just for you!
Simply send us an email at info@perfectwrappers.com
and include as much information as possible about your desired design/wrapper. Details
to include would be the following:
- Type of wrapper (e.g. Chocolate Bar, Tic Tac, etc.)
- Quantity of Wrappers & Chocolate and/or Wrappers only
- Occasion (e.g. Birthday, Anniversary, etc.)
- Message to appear on front and/or back of wrapper
(e.g. Front - Happy Birthday Bob! Back - Love: Laura, Johnny & Sarah!)
- Image(s) to appear on wrapper (e.g. Birthday Cake,
Birthday Gift, etc.)
- Photo to be included in wrapper (attach photo in email;
.jpg or .bmp less than 2MB)
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Any other information you feel would be helpful
Cost to Create a Custom Wrapper: $35.00
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- How can I contact you if I have a question?
If you have any questions or concerns, please refer to our
Contact Us page.
- What are your hours of operation?
Although the Perfect Wrappers Inc. website operates 24/7, our office hours are Monday
– Saturday, 8 am – 6 pm EST.
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- I am having trouble making a purchase. How can I ensure cookies
are enabled?
Mozilla Firefox (1.0 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set
cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in
the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the
bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your computer"
to "Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security"
section.
- To enable:
- Select "Always accept cookies".
- Click "OK".
Netscape Communicator 4.x
- Select "Preferences" from the Edit menu.
- Find the "Cookies" section in the "Advanced" category.
- To enable:
- Select "Accept all cookies" (or "Enable all cookies").
- Click "OK".
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